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Is HR normally slow?

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 I got a verbal offer from HR group of a pretty big family medicine company last Thursday telling me they'd send me an offer letter / contract the next day, Fri. Never got it. Called and they told me it would be sent by today morning. Still nothing. I called again and now they say the person in charge is at a meeting and it will be sent before noon. Now it's past noon and still nothing. Should I keep calling or just wait?


The only reason I'm anxious is because I have another offer (my second choice) that expires today. I already told the FM company about the other offer, but HR seems to keep stalling. I really want to wait but at the same time, I hate to see another opportunity go amiss.

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