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Crisis hotline considered direct patient care hours?


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While I was in college I volunteered at a crisis/suicide hotline. I took a wide range of calls and often times had to contact proper psychologists/authorities/etc. in emergency situations. I'm not sure if this counts as direct contact hours, healthcare hours or volunteer hours? I'm thinking healthcare hours but I'm not 100% positive since I'm technically still directing interacting with a "patient", giving advice, and play a part directly in their care. Anyone have any recommendations of how to list in on CASPA? 

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Definitely not direct pce. Direct PCE usually means like physically examining a patient, taking vitals, walking/exercising patients, helping to transfer them, etc. (Check out this program's definition, its a pretty universal definition for all programs: http://pap.med.ufl.edu/admissions/prerequisites-2/patient-care-experience). I would be hesitant to say it is even healthcare hours, I would lean towards volunteering just to be safe. If it wasn't in a healthcare setting, it probably wasn't healthcare experience. Its definitely valuable and favorable volunteering experience though because it shows that you have good communication skills

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