Bohuntr Posted March 26, 2013 Author Share Posted March 26, 2013 Our company has a new policy, treat patients like we are working at McDonalds. Give them whatever they order. Basically, if they want a z-pak, give them one. If they complain, the complaint will be sustained. If you deny to give a steroid shot because the patient has not taken an antihistamine/decongestant and used flonase or a sinus rinse, and the patient complains to the corporate office.... The corporate office will have a provider from another clinic go to yours and meet the patient to give them the steroid shot. If a patient is on the phone while you are trying to examine them, and you tell them that they are free to wait up front and continue their phone call while "patients that really need to be seen" can take their place, you are rude... I work in retail medicine in Austin, and all that stuff you though you had left forever when you quit McDonalds at 16, it's back!! No matter how stupid the patient... (er, customer now sir), they are right and you will do whatever they need so they don't put how bad their service was in writing. As the provider, you have no recourse. We hear this continually from the people that manage our company in Houston (none of them have ever seen a patient, seen a patient with our existing EMR, or provided care for patients who know what they have when they come in the door and just need your prescription pad, they can take care of themselves! It's amusing to see people leaving retail medicine in droves because doing the right thing for the customer is not as important as getting a good write up by the customer. Is this a sad trend we have to face? Is there a place to work where they just want quality care without providing narcotics and benzo's for the block? I hate being encouraged to write narcotics because it's got to hurt him... I have a friend who just signed and handed out three blank prescriptions, Vicodin 10/325 #400, sure this will take care of your knee pain no problem. Better luck walking the puppy next time... What a waste. Do this or corporate gets a complaint against you. I feel like my life is over 3 years after PA school... There are no more medical jobs worth a ****. I'v come to learn that the president of the united states is a hemorrhoid on the rectum of society....Aim him well and we can tamp down the next bled. Link to comment Share on other sites More sharing options...
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