Annika Posted September 17, 2013 Share Posted September 17, 2013 A patient comes into your UC center with a head wound that seems to your front desk staff to be disoriented. You are in with patients, and have 5+ waiting. Your front office staff says that they think they might be better served by going to the ED which is less than a mile away. This is a new patient, and clearly has a bleeding head wound and cannot answer if they had any LOC or not. Your office staff is NOT medical. You have not seen the patient. Pt calls a week later and is angry because "you should have seen me. They did a terrible job sewing my head up at the hospital" There was some talk in our office about having a legal obligation to see the patient as they "walked thru our door" but my thought is that as an UC, with NO CT here, and no actual physician here ( they are available by phone, but not usually in house), it was totally appropriate that the patient was advised to move on to the ED. Thoughts?? Link to comment Share on other sites More sharing options...
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