Ah got it. I greatly appreciate your reply!
If we submitted our app with the letter from an PA/NP/MD/DO already through caspa (in my case I have 3 LORS), do we need our letter writers to actually email their LORS directly to the email provided in the confirmation email? I have sent in the supplemental payment and it was updated with a date on the right column. However the section for the letter from a clinician is still blank. Can anyone confirm?