I currently work as an office medical assistant. The department I work for has Physicians, Nurse Practioners and LPN's. Our providers visit patients at home and assisted living facilities. While our providers are in the field we receive calls from patients, caregivers and hospitals with calls ranging from urgent issue, medication refill, medical equipment or any questions they may have for a provider. When we get such calls we triage the call based on urgency by asking questions, give medical advice as needed, help with medication refill or any other questions. I am able to then send a message off to the provider if needed.
What I would like to know is, will that be considered as direct patient contact hours or should I look for work that is more in person?
I would really appreciate feedback if anyone has heard of such patient contact hours being appropriate for PA school.